Delivering a 360° View of Properties, Tenants, and Operations
Unify property listing, sales, leasing, and service operations into a single platform for real-time insights and enhanced collaboration.
Addressing the pain points that hinder efficient property sales, leasing, and tenant service.
Separate systems for sales, leasing, and service create data silos and operational redundancy.
Lack of real-time visibility into property performance, occupancy rates, and full tenant history.
Inefficient, manual handovers and communication between brokers, agents, and back-office service teams.
A comprehensive Oracle CX implementation managing the entire property lifecycle, from prospect to resident.
Unified view of all property listings, sales status, occupancy rates, and pending service requests. Enables Property Administrator oversight.
Automated lead qualification, appointment scheduling, and conversion tracking for Property Advisors, integrated with marketing campaigns.
Self-service platform for tenants/buyers (service requests, contract milestones) and brokers (registration, incentives, deal tracking).
A centralized flow ensuring no customer or property detail is ever lost.
Marketing lead routing and automated qualification (Oracle CX Sales).
Advisor manages appointments, quote generation, and contract milestones.
Lease/Sales documentation, financial data transfer to ERP (OIC & ERP Cloud).
Automated handover, service request capture via Customer Portal.
Technician scheduling, renewal journey automation, property lifecycle reporting.
True 360° visibility of both the customer (tenant/buyer) and the property asset in one system.
Seamless handoff from sales to service, improving sales-to-lease/handover cycle time.
Real-time analytics on occupancy, sales velocity, lease expiry, and financial KPIs (leveraging OAC).
Master data and dashboard monitoring.
Prospect, sales, quotes, and booking confirmations.
Handover, service requests, and technician scheduling.
Schedule a consultation to see how a unified Oracle CX solution can transform your sales, leasing, and tenant experience.