SERVICE
Business Solution / Asset Based Service

From reactive repair
to connected service.

Unify asset history, telemetry, prediction, entitlement, dispatch, inventory and customer context to create a closed service loop.

01

Monitor

Asset → telemetry

+

Capture asset state and signals.

Asset / Installed BaseIoTOIC ↗
02

Predict

Signal → anomaly

+

Identify likely failure and service need.

OCI AI/MLOIC ↗
03

Case & dispatch

Alert → work

+

Create service case and optimize technician assignment.

Fusion Service ↗Oracle Field Service ↗
04

Execute & sync

Work → parts → closure

+

Give technicians history, entitlement and inventory context.

Field Service MobileERP ↗Inventory
05

Learn & grow

Outcome → insight

+

Feed service history back into analytics, AI and commercial opportunity.

AnalyticsSalesAI
END-TO-END VIEW

How it flows with Oracle CX Cloud.

A high-level view of the Asset Based Service journey: each stage, the Oracle application that runs it, and the outcome it drives.

Business solution

Asset Based Service

The challengeService starts after the customer calls. Asset data, field crews, parts and billing are disconnected, so first-time fix rates and service margins suffer.

End-to-end flow · click any stage
Stage 1 of 6 · Sense

Device telemetry and alerts are captured against the customer's installed asset.

Oracle CX Cloud: IoT signals via Oracle Integration
Business outcomes
  • Proactive service before customers notice
  • Higher first-time fix and SLA attainment
  • Service becomes a measurable revenue stream
Our point of view

The asset is the customer relationship.

For equipment, devices and infrastructure businesses, value is created long after the sale. We connect installed base, telemetry, service execution and commercial models so service moves from reactive cost centre to predictable, profitable revenue.

  1. 01

    An accurate installed base comes first

    Predictive service is impossible if nobody trusts which asset is where, under which contract. We treat asset and entitlement data as a product, owned and governed, before automating anything on top of it.

  2. 02

    Signals only matter if they create work

    IoT programmes stall when alerts land in dashboards. We route qualified signals into service requests and field activities with the asset, contract and parts context already attached.

  3. 03

    First-time fix is a logistics problem

    Most repeat visits are caused by the wrong part or the wrong skill. Field Service scheduling and Service Logistics must be designed together.

  4. 04

    Service data is commercial data

    Usage, failure and performance history should feed renewals, upgrades and outcome-based contracts. That is where service margin grows.

Where our team goes deep on Asset Based Service

Installed base and asset modellingEntitlements and service contractsOracle Fusion ServiceOracle Field Service scheduling and routingOracle Service Logistics and depot repairIoT and telemetry integration via OICService billing with Oracle ERPAsset analytics and predictive service design

Questions we help leaders answer

  • Which assets will fail next, and are we ready to respond?
  • Why do we send the same technician back twice?
  • Are we billing every part and hour we deliver?
  • How do we turn service history into new contracts?

Planning an Asset Based Service initiative?

Tell us where Asset Based Service stands in your organisation today. We will show where to start, which Oracle capabilities matter most, and what value to expect first.

Book a conversation