From enterprise value creation to customer and operational execution, with Oracle technology mapped at the point it creates value.
Energy transition, new services and regulatory focus on customers are changing utilities. We help connect customer engagement, field operations and new service offers across Oracle Cloud.
Solar, EV charging, storage and efficiency programmes create new products, sales motions and service obligations.
Crews and contractors need optimised scheduling, mobile tools and clear customer communication.
Complaint handling, vulnerability support and communication standards require consistent, auditable service.
Omnichannel service and knowledge for billing, moves and outages.
Fusion Service, Digital Customer ServiceSee the solution ↗Appointments, routing and mobile work for installations and repairs.
Oracle Field ServiceSee the solution ↗Selling and servicing solar, EV and efficiency offers.
Fusion Sales, CPQ, Subscription ManagementSee the solution ↗Segmentation for efficiency, vulnerability and outreach programmes.
Unity CDP, Fusion MarketingSee the solution ↗Customer → premise
Customer → premise. Expand into L2 process, decisions, data and integration ownership.
Request → field activity
Request → field activity. Expand into L2 process, decisions, data and integration ownership.
Issue → resolution
Issue → resolution. Expand into L2 process, decisions, data and integration ownership.
Work order → technician
Work order → technician. Expand into L2 process, decisions, data and integration ownership.
Signal → outreach
Signal → outreach. Expand into L2 process, decisions, data and integration ownership.
Tell us about your Utilities priorities. A Vytrion architect will show which Oracle CX use cases pay back first, and how to sequence them.