CONNECT
Industry / Telecommunications

Telecommunications
transformation blueprint.

From enterprise value creation to customer and operational execution, with Oracle technology mapped at the point it creates value.

00 / L0 VALUE CHAIN
01MarketL0 VALUE CHAIN
02SellL0 VALUE CHAIN
03ProvisionL0 VALUE CHAIN
04Use & ChargeL0 VALUE CHAIN
05CareL0 VALUE CHAIN
06RetainL0 VALUE CHAIN
Our point of view

Telecom growth now lives in B2B, bundles and digital service.

Consumer markets are saturated; enterprise solutions, IoT and bundled services drive growth. We connect B2B selling, quoting, ordering, subscription billing and care, so complex offers are easy to buy and run.

Forces reshaping Telecommunications

  1. 01

    Complex B2B solutions

    Connectivity, devices, cloud and managed services are sold together and need guided configuration and fast quoting.

  2. 02

    Order-to-activate speed

    Delays between signed deal and live service hurt experience and revenue. Orchestration must cross many systems.

  3. 03

    Cost to serve

    Digital care, knowledge and AI must reduce contact volume while improving satisfaction.

Where Oracle CX Cloud creates value

Priority use cases for Telecommunications.

Questions we help Telecommunications leaders answer

  • How long from signed B2B deal to live service?
  • Can we launch a new bundle without a project?
  • Which customers are about to leave, and why?
  • How much care volume could self-service absorb?
01 / L1 BUSINESS FLOWS
01

Acquire

Campaign → lead → quote

+

Campaign → lead → quote. Expand into L2 process, decisions, data and integration ownership.

02

Activate

Order → subscription → provision

+

Order → subscription → provision. Expand into L2 process, decisions, data and integration ownership.

03

Monetize

Usage → charge → invoice

+

Usage → charge → invoice. Expand into L2 process, decisions, data and integration ownership.

04

Care

Issue → resolution

+

Issue → resolution. Expand into L2 process, decisions, data and integration ownership.

05

Renew

Health → retention

+

Health → retention. Expand into L2 process, decisions, data and integration ownership.

Planning a Telecommunications initiative?

Tell us about your Telecommunications priorities. A Vytrion architect will show which Oracle CX use cases pay back first, and how to sequence them.

Book a conversation