INDUSTRY
Industry / Industrial & Manufacturing

Industrial & Manufacturing
transformation blueprint.

From enterprise value creation to customer and operational execution, with Oracle technology mapped at the point it creates value.

00 / L0 VALUE CHAIN
01Design & LaunchL0 VALUE CHAIN
02SellL0 VALUE CHAIN
03FulfillL0 VALUE CHAIN
04InstallL0 VALUE CHAIN
05MaintainL0 VALUE CHAIN
06AftermarketL0 VALUE CHAIN
Our point of view

Manufacturers win after the sale, through service and aftermarket.

Product margins are under pressure, while service, parts and outcome-based contracts grow. We connect dealer and customer engagement, configure-to-order selling and aftermarket service on Oracle Cloud.

Forces reshaping Manufacturing

  1. 01

    Servitisation

    Customers want uptime and outcomes, not just equipment, which requires connected asset, service and contract processes.

  2. 02

    Configure-to-order complexity

    Engineered products need rules-driven configuration and pricing that link straight to orders and production.

  3. 03

    Channel and dealer networks

    Distributors and dealers need shared visibility of leads, quotes, orders and service.

Where Oracle CX Cloud creates value

Priority use cases for Manufacturing.

Questions we help Manufacturing leaders answer

  • How much revenue comes from service and parts today?
  • Can our dealers and sellers quote engineered products correctly?
  • How quickly do we fix customer equipment?
  • Are we ready to offer outcome-based contracts?
01 / L1 BUSINESS FLOWS
01

Complex Sell

Opportunity → configured solution

+

Opportunity → configured solution. Expand into L2 process, decisions, data and integration ownership.

02

Fulfill & Install

Order → delivery → installed base

+

Order → delivery → installed base. Expand into L2 process, decisions, data and integration ownership.

03

Maintain

Asset → work order → technician

+

Asset → work order → technician. Expand into L2 process, decisions, data and integration ownership.

04

Parts & Debrief

Need → part → charge

+

Need → part → charge. Expand into L2 process, decisions, data and integration ownership.

05

Aftermarket Growth

Service signal → renewal/upsell

+

Service signal → renewal/upsell. Expand into L2 process, decisions, data and integration ownership.

Planning an Industrial & Manufacturing initiative?

Tell us about your Industrial & Manufacturing priorities. A Vytrion architect will show which Oracle CX use cases pay back first, and how to sequence them.

Book a conversation